Customer Health & Risk
CRM
SUP
SUR
83
High Risk
6
Medium Risk
12
Good Standing
74
+2% MoM
Updated: 1h ago
Data Confidence: 98%
Customer Voice & Sentiment
SUR
SOC
SUP
NPS
67
+5
CSAT
4.2
+0.3
Sentiment Trend
Updated: 4h ago
Data Confidence: 95%
Proactive Engagement
CRM
AUT
Outreach Rate
82%
Goal: 90%
Automated Tasks
124
completed
Ticket Deflection
36%
Updated: 30m ago
Data Confidence: 99%
Revenue Protection & Growth
CRM
BIL
Renewals at Risk
$2.4M
-$100K
Upsell Opportunities
$850K
+$200K
Pipeline Health
72%
+4%
Updated: 2h ago
Data Confidence: 97%
Productivity & Knowledge
AUT
KB
Time Saved
127 hrs
+12%
KB Usage
1,847
views
5 pending alerts
2 urgent
Updated: 1h ago
Data Confidence: 92%
External Market Intelligence & Signals
NEWS
MI
Event Alerts
23
Research Insights
8
Monitored Accounts
12
2 critical
Updated: 6h ago
Data Confidence: 88%